Support

Basic Support — Care Essentials for Self-Support

This value-based option is ideal for non-mission-critical environments where business-hours remote support meets your needs. With Basic Support you are in complete control of onsite service execution from installation to software upgrades. RSA Customer Support professionals will help you troubleshoot your problems and provide you with patches and updates. As with all service levels, you can report problems, troubleshoot and get online help around the clock through SecurCare Online.

  • Patch, maintenance, and major releases of software at NO ADDITIONAL CHARGE
  • Access to RSA SecurCare Online (separate registration required)
  • Technical telephone support from 8 a.m. to 5 p.m. customer local time, Monday through Friday (except RSA-designated company holidays)

Note: Basic Support is not available for all RSA products. ( Not for Authentication manager )

Enhanced Support — Round-the-Clock, Rapid Resolution

Enhanced Support delivers 7×24 around-the-clock remote support and access to RSA’s global network of support centers for troubleshooting. Leverage our Secure Remote Support to ensure your issues are proactively managed in our Global Support Centers.

  • All the above, PLUS:
  • Technical telephone support 24 x 7 x 365